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Tennessee Conference on Social Welfare
Organized in 1913, the Tennessee Conference on Social Welfare (TCSW) works to assure effective policies, programs and services for Tennesseans, particularly our most vulnerable, to build a better life and a stronger Tennessee. Iis mission is to improve the "economic and social well-being of Tennesseans." Membership includes over 1600 individuals and 160 nonprofit service agencies and associations. This grant will allow the agency to develop and test the Spirit of Service/Compassionate Care curriculum and program model, and produce a packet for replication and evaluation over a variety of human service disciplines, in hopes of positively effecting the health, satisfaction, and competence of front-line service providers and supervisors who demonstrate and adopt compassionate customer care. Employers will experience higher satisfaction/cooperation among employees, better communication between management and staff, improved retention rates among participants, and a higher regard from the public. Fifty percent or more of the participating nonprofit agencies will incorporate Spirit of Service/Compassionate Care as a component of new-employee training.